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| - EDIT: Since writing this review, I was contacted by the owner and sent an $84.75 cheque in the mail to make up for the service fee.
After doing quite a bit of research on where I should go to have my laptop's hinges and backing fixed, I decided on this place - Contemporary Computers. It had great reviews, and they said my laptop would be ready in 3 days at the cost of no more than $130 when I called in.
Unfortunately, I did not have a good experience here at all.
Instead of having the laptop fixed in the three day period, it was "assessed" in two. What they had to assess when the top half of the laptop was clearly falling apart, I'm not sure, but I let it go. I spoke to them again, and they told me that the total cost would be $275. A lot higher than I had anticipated, but I'm a university student whose notes are all online, so I needed the laptop and said the price was fine. Again, I asked how long the repairs would take, now that they knew what had to be fixed. I was told 3 days.
Once two business days were up, I called in to make sure that I would be able to pick up my laptop on time, since I hadn't heard from them yet. It was then that I was told that the parts they needed for the repairs wouldn't be in for another three days. That's when I got annoyed. Not only was I not able to download any notes, I had some work to do for an internship, which was due on the day the parts would come in. They did offer a loan laptop - at $9-$11 a day. However, the trip there and back would take an hour and a half and would cost me $6 in subway fees. As a student, I wasn't willing to pay any extra costs, especially when they gave me false information.
Three days later, I get the call to come in and pick up my laptop. The total cost - $300 before taxes. When I went in to pick it up, I asked about the price mix-up, but all I got was a "Sorry that you were misquoted." I ended up paying $339 and waiting for 2 weeks. Definitely NOT what I was told the two times I called in.
As for the laptop itself: It's not even the same backing. The broken one was flat and black. The new on is blue and bulky. When I did a check to make sure every thing was working (something I HIGHLY suggest doing before you leave the store) my webcam wasn't working. So they had to spend some time fixing that once my laptop was already supposed to be repaired.
When I brought up all of these things, they didn't seem to think there were any problems with their service. The colour was just an aesthetic thing, the misquoting was unfortunate, and hey, they did offer me a loan laptop, but I didn't want it, so it was my own fault that I had to start my work from scratch. I was given a "consolation prize" for my patience; a stainless steel water bottle with their logo on it.
To say the least, I will not be going back here, and the only suggestions about this place that I will give will be to avoid it.
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