its hard to rate this office fairly because the doctor is really great and definitely makes you feel like a patient not a number. but the waits can be downright ridiculous. i have set appts multiple times for VERY FIRST THING in the morning, 7am 730am and i'm not leaving the office until almost 10am?! very poor office management going on here but believe me and the other multiple reviews. she is a great doctor. but the ridiculous wait times and sometimes rude and inconsistent office staff are reason enough for me to go elsewhere until maybe she can get her office under control. i mean i should not be held up for several hours first thing in the morning for an appointment made 4 weeks in advance which is only for an ENT referral, i just dont have time for that. get your office more organized Dr Adams so i can come back to your practice!