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  • let me preface this with the fact that I have been a loyal customer for almost 6 years... until now I had a party of 12 arrive at 6pm and the restaurant was fairly empty. it took over 5 minutes for a server to greet us and another almost 5 minutes to receive our water. There were no napkins, plates, or soy sauce dishes on the table. When another member of my party got up and asked the manager for some plates and napkins (due to the server not being around), she told him "yes yes yes we will get it, now go sit down" I don't think anything needs to be said about the rudeness of that above quote. Myself and a buddy both got the all you can eat. After ordering the sushi, it took approximately 35 minutes to get the first round. The server took the paper for us to write our next round down and it took almost 20 minutes to track down the paper. While trying to write the second order down, the manager came over in a hurry and demanded to see our paper after telling us we had a rainbow roll (we told her we didn't order that). She continued to demand our paper until we handed it to her. She then hurried away. We handed the paper to the server with our second order and approximately 45 minutes after that, myself and my buddy had to ask what the status was. The server said he would check on it. Approximately 20 minutes after that, another manager brought out my buddies two rolls and none of mine. The server asked us if everything was good. I informed him that I was missing my sushi rolls and gyoza and my buddies calamari. They brought all of the checks out at this time (weird since I didn't even have all of my food yet, same for my buddy) The server stated "it will be a very long time for the gyoza". I was shocked and asked why. He stated that the orders were very backed up. I told him forget it. We finished our food and I wrote on the check that it was the worst service I've had in 6 years... it's a shame because it used to be the best place to go. now the prices are hiked up and the service is way below par. do yourself a favor and find another place. hope this was helpful!
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