I've worked for Dr. Kern at east mesa animal hospital for going on 8 years now, regardless of reviews I've seen, Dr Kern has the animals that are seen here's best interest at heart, though her bedside manner may not be all mushy and sweet, she is an astounding veterinarian and I respect her very much. We are staffed 24 hours a day so your pets are constantly monitored, clean, fed and watered, as well as walked several times during the day and night so no one ever has to hold it. Everyone's expirience may vary here but despite the older look of the building, inside and out, we keep it as clean as possible...it's very very expensive to remodel! Many of our clients and animal friends have been coming here for generations or since she opened her practice in the mid 70's. I have seen her save animals that many would have given up on and I've been a part of many of those rewarding experiences myself...don't judge to book by the cover and remember, we all have our days where things aren't going the best but we manage and attempt to not let that show in our work or demeanor.