I bought the Weekly Plus deal for carpet cleaning. At the time of the appt. they called to say they were running late, ok..not a huge deal, I appreciated the phone call. My place is pretty spotless and I moved all of the furniture out of the way for them.. I just needed high foot traffic areas shampooed. The owner of the company was the one who cleaned my carpets. He noticed I had an area that could use a carpet repair and recommended their service. I accepted their rate and set up an appointment for the following week. A half an hour before the scheduled appointment he cancelled and said he would call back to reschedule (never did). Flash forward a couple of weeks, I called him to reschedule and he said he will get back to me later that night..flash forward a couple of days no returned phone call...wow (and not in a good way). I would give their carpet cleaning a B..I would give their customer service an F...don't I feel like a moron for tipping them on their first visit.