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  • In need of a new refrigerator, we decided to check out the local shop before hitting up the big box chains. We're glad we did. Everything about the purchase at Spencer's was simple and pleasant. The salesman, Paul, really knew his stuff. I sold appliances a long time ago at a Best Buy as a part-time job. While I admit my training was minimal, I know enough about appliances to spot someone who knows less than I do. He showed us some economical models, moved up to the better stuff, and just for kicks showed us the top of the line models. We quickly determined that we could get a lot more fridge for our money than we had planned. He spent a ton of time with us even though it was very obvious we weren't going to buy it that afternoon (we told him upfront that we were still trying to work things out with the home warranty company). We also left the store feeling confident that he gave us the best price we could get. It took a few days, but a simple phone call was all we needed to do to finish things up. Delivery, install, and the price of a stainless steel waterline (recommended) is only $50. The fridge was in our house two days later (we waited an extra day because of the fourth of July). A quick, smooth and painless process. If you get the service plan, Spencer's actually owns the company that does the repairs. It's not an outsourced job like the big box stores do. I know I'll head to Spencer's again when I need to upgrade the rest of my appliances.
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