Wish I could give it zero stars. Let me pawn an item with a passport as ID but when I went to pick it back up a few weeks later they wouldn't let me pick it up with the same passport I used to pawn it. The assistant manager who said he didn't remember me but somehow knew who helped me said sorry you need a state ID. Since when is a federal passport from the United States not proper identification? They never told me I would need a state ID to retrieve the item when I did pawned it in the first place. Just poor customer service. I never would have done that if I had to go sit at the dmv for 3 hours to get an ID card to retrieve my item. I will never return to this place and recommend no one else goes either.