Today I seen a customer with 2 prosthetic legs wait 20 minutes for a table, they told him 5 mins. Almost all of the employees were in the waiting room area. A lot of the tables were dirty and empty. When they asked for the manager and told him the whole story, He said " I'm sorry its shift change. And I need to get the employees getting off, out, and the ones starting, on."
This whole store needs to be taught about customer courtesy and respecting handicap and elders. At least give him a free meal. Rather than the BS story about shift change.