I made an appointment based off all the great Yelp reviews, bad idea. I have never written a poor review, but given my terrible experience I feel I should warn future customers.
The good: Making an appointment was very easy and Connie was nice on the phone. I didn't mind that the salon was kind of dirty and had a similar hygienic feel as an Asian nail salon. The other nail tech with Connie seemed nice too.
The bad: I came in with gel nails on and was slightly turned off when Connie started filing the polish off with a mechanical file. She used the file on my skin and assured me it was "gentle." I found this odd because all the other American salons I've been to remove gel with an acetone soak. Then she proceeded to fire off several personal questions that made me feel uncomfortable (I.e. when do you want children, how many bedrooms does your house have, how much did you buy your house for, what are your property taxes?). The questions went on and on. It was very odd uncomfortable conversation that lasted the entire appointment.
The ugly: Connie was very rough with my nails, so much so that I started bleeding profusely from my middle finger! She ignored it and just kept wiping the blood with an old dirty towel. The one finger was bleeding so badly that she didn't even notice that my other middle finger was slightly bleeding as well. No apology was received until the end of the appointment. She said "sorry I removed your hang nail and made you bleed" and then told me to go wash my hands and use a scrub brush to remove the blood. Gross!
Even after all the awkward personal questions and bleeding I wasn't going to write a poor review. I feel for small business owners and Connie did seem like a nice person.
However I write this review with two infected nails... They are red puffy and hurt like hell. The experience is upsetting to me and I don't want others to go there without being warned first.