Just checked in for the first time ever at this casino/resort and none of the keys worked for my room either time. Then after second time I called from floor and I asked them to run me another set now that they will be moving us to a different room. They asked me if I'd be willing to wait up 20-30 min for a bell man to bring me new keys for the new room. I said no, I'll come grab them. Btw: this is terrible customer service. Anyways, the new keys for the new room didn't work the first 10 times I tried them. Then on about the 11th attempt they worked. But now they are not. This place is outdated and has terrible customer service. Only reason I stayed her was due to the cheer comp and my daughters teammates and their families are. Next time booking somewhere else and I suggest you do the damw