| rev:text
| - Lexus is a top contender in the luxury car circles, which led me in this direction. I was looking for a SUV and their Nx200t F sport had my eyes punched out with the clamor of "aah-OOOO-Gah" in the background. Metro Lexus was the closest dealership to me and my sales guy told me it was the biggest in Ohio. Walking into the showroom was like walking to the admissions office at Harvard. Well beyond the sea of Lexus cars, picture wood panelling everywhere with furniture on par with the White House interior designers. They have a very spacious waiting area, lots of couches, a soft drink station and fresh brewed coffee (at least six different kinds i think), different flavored creamers and cookies. But I came specifically to test drive a 2016 (used) Nx200 I found on auto trader and made an appt to see it.
So I came in on my scheduled appt and they first set me up to drive a brand new 2017 one, which was nice. It was very basic. It didn't have the F sport package that I wanted in the original car I wanted. In fact the sales guy talked it down. It was a great ride don't get me wrong, I wouldn't expect anything less from a Lexus product. I did feel like the test drive was abrupt. When we got back, I told him what I wanted to see and he still treated me like a puppy and was like ok here is the inventory of used cars I have. I kept civil and was like, I still want to see this specific one. He was like ok, well if you want I can run the numbers for you, or you can see or if you want you can test drive it.
My salesman was Robert Sprosty. He was less than ice cold at the beginning of my encounter with him, in fact I felt like I was wasting his time until I actually filled out a credit application. He claimed he had been there 10 years and I would have expected a lot more professional respect than what I got. I did like the car I originally came to see in fact I even put a deposit down to secure it so that I could get my boyfriend to come check it out. The deposit held my car for 4 days so no one else could but it.
When I ultimately decided not to purchase the car, I called him to let him know. I asked how to get my down payment back and he said, "honestly I don't know, this has never happened to me before". I thought really in 10 years you don't know how to give a customer their money back? He said he would find out and call me back to let me know and guess what, he never did.
In case anyone is wondering, if you want to get your down payment down (assuming you used a credit card), you have to go back to the dealer in person for them to run your card again.
Oh one other really cool perk about this place is if you want to go to the airport, they will totally pick you up so you don't have to drive their and pay daily fee. Not too shabby.
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