I shop here weekly and have for 8 years. I hope this review gets read by management at Smith's because it's my thoughts over the years of being a loyal customer.
Pros-
The meat selection at the meat counter is wonderful. Ellie and Bridges are both great assets and help you select the meat and are always spot on when eyeing weight requested.
The store is generally very neat and even with great turnover, it's well stocked.
They have made vast improvements in organic selection and it is so appreciated.
For the most part the veteran clerks are fast and efficient.
Cons-
The shopping cart return is in the front and center, 20 feet from the door. Being 8 months pregnant, this is something that bothers me more these days because I want to do the right thing and return my cart but it is as far to return it and it is to walk back in the store. They could be better placed.
I have to ask EVERY SINGLE TIME for the raw meat to be bagged separate from deli meat/ fresh produce. I lay it out and separate in on the conveyer belt but once it gets scanned, the same issue occurs every single time. This should be standard. Its a shame that I have to ask or rebag my own items. When I spoke with a manager about this after learning my raw chicken juice had leaked onto fruit, and cheese packaging, I was told that they all go through training and should know this.
I hope they can work on this.