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  • I went in to purchase a knife or two, along with a nice cast iron pan, and ended feeling like I was wasting the time of the sales staff. It was the manager and one sales associate. I was in the store for fifteen minutes, and had walked by both of them multiple times, along with standing at the knife display staring. All this time, neither even acknowledged me or offered to help. Granted, the manager was helping some lady pick out dinnerware, but could have at least said hello or said something to the associate. Nope. I had to ask, and ended up getting an eye roll. I felt awkward the whole trying to ask questions, and finally gave up asking, picked out a knife, and a nice cast iron in red. He had to go to the back to search, but couldn't find it, said the manager would help, who couldn't have given me an uglier glare. When the associate went in the back again, I told the manager to put my stuff away, I was going somewhere else. The snobby attitude really rolled off of him. I ended spending more than I had planned into Sur La Table, simply because they helped me as soon as walked in the door. I love Williams-Sonoma, but not enough to be treated like a second class citizen. I'll take my money elsewhere when I resupply the new kitchen in a couple months.
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