This is one of the few fast food restaurants that I eat on a regular basis. Employees are clearly well-chosen and well-trained. They are always polite and efficient. The food is consistently good and well prepared and I have never had an order messed up even when I asked for something special.
Weekday lunch at this location requires that you be willing to wait in line. Everyone within a 5-mile radius generally eats here and it will eat up your our lunch if you go at noon. That is not because the staff is the problem, there's just more people than the location can handle. They have done everything they can to speed the process including posting employees outside with portable order devices.
During off-hours, the traffic is no more or less than any other location, and I will continue to eat here on a regular basis as long as I live in the area.