So my mom recently moved from a rental into a home she bought. Her landlord got this company to handle everything and they have been a nightmare. It's apparently a family owned business, which should mean they should take things seriously but the way they have handled things so far tells me they don't.
First off they never return your calls. EVER. They scheduled a walk through date two weeks prior to the very date they wanted. A week later they called to tell us that the guy can't do that date because he's "going to be on vacation and won't be back until the first of the next month. And then he can do it after the first." So, no real date there.
Next they tell my mom she HAS to leave the lights in her name until the walk through is done, which they have no date for.
Finally I went by the old house and noticed, low and behold, the lights are on. The next day? Still on. They just left them on and never told my mom, who has been calling them for the past week with NO answer. Now her landlord is trying to get everything in his name, and apparently they aren't being much help to him either.
These people really waste your time and never get back to you.