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| - I was very excited to try this local eatery after reading reviews and sadly had a disappointing experience there this evening in regards to the food and menu options available. My friend and I were able to easily get a seat on the rooftop patio which was a nice treat on the beautiful summer day.
We had planned to order a variety of appetizers to share between us and our server informed us that over the weekend they ran out of corn chips, naan, and tortillas. This meant that we were unable to order anything on the menu that contained this items, such as chips/dip, tacos, etc. My friend ordered a bottled beer and I asked for a Sapporo which was on tap. About 15 minutes later our waitress returned and informed me that the Sapporo keg was being changed by the bartender and my drink would be along in a few more minutes. Approximately 10 minutes after that update, our waitress returned and stated there actually was no more Sapporo. At that point I opted for a Corona which I received a few minutes later.
Our food arrived shortly after our drinks. The Buffalo Butter wings were essentially coated in Frank's Red Hot Sauce, a flavour that's hard to miss. The truffle fries were okay. Heavy on the rosemary, I couldn't taste any truffle and the parmesan cheese on top was similar consistency to bagged shredded cheese. The calamari was quite tasty and well seasoned. The Epic Cheeseburger was flavourful, soft brioche-style bun, and mixture of cheese was great. The Short Rib Firecrackers were not palatable to me and my friend took a couple of bites and said it did not sit well with her either. The beef added texture, but the mix of cream cheese and other melted cheese inside the fried phylo dough was an odd companion to the thai sweet chilli style sauce it came with. The same sauce offered with the calamari.
About 45 minutes after arriving, when my friend and I were almost done our meals and ready to settle the bill, our waitress returned to the table and stated that the kitchen had "finished preparing some shells" and that if we wanted there were enough for a few tacos. We were not impressed by this at all and at this point did not care to try anything else. I still do not understand where they found these tortilla shells all of a sudden. The waitress stated the kitchen had been working hard to prepare for the dinner rush, but did not quite make it. So I'm not sure if these items are made in house, or they found some leftover, or got a small delivery. I would say about 10 minutes after that the table across from us had a plate of nachos dropped off.
At no point during our visit did any kitchen staff or management come to our table to offer any explanation or apology. Although polite and attentive, our waitress was left to try and offer an excuse or explanation for the lack of food available and then the sudden appearance of some of the items in the kitchen some time later. I would have appreciated this show of caring and concern for their customers from the restaurant. We did not receive any free or complimentary items. We paid and left and will likely not be returning to this restaurant any time soon with calling ahead to make sure the complete menu is available to order. This was not indicated my the hostess on arrival nor was it posted on any notice board in the restaurant.
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