I spent almost $1,000 on a new washer and dryer. Delivery was not available for almost a week. The day before my washer and dryer were to be shipped my order was cancelled. JC Penney never even bothered to contact us. I waited a week for them to cancel my order. Ended up having to place a new order with Lowes and received next day delivery. I would NOT recommend JC Penney for ANY appliance purchases. Terrible customers service and unwilling to help fix the situation they created. Terrible company and lack of service.