The service at this restaurant is bad and the management doesn't seem to be very "customer friendly". If management from Hot Wok replies to this posting I'm sure they will say they were nothing but friendly and understanding but that definitely is not the case. They basically lost my business because I was charged for an order that took an hour and forty five minutes to receive (They kept me waiting for their food and then charged me because I "accepted" it when it came to my door, even though we were just told on the phone it would be free). I guess they wanted to take the food back and deliver it to someone else? Used to like ordering from here but there are cheaper and better alternatives! Also places that don't hang up on you. Obviously they are gutting busier and just not caring about their customers anymore.