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  • This is the second time I've ordered from Flower Petal Boutique. I went to their shop last year to get flowers for my wife. Was able to use the $10 for $20 Yelp deal. Since my wife was happy with the flowers she got last year, I decided to order from them again. Today is our 7th year anniversary and since I've been so busy with work, I ordered from their website instead. I chose the "FTD Sweet Surprises Bouquet" and upgraded it to deluxe for more flowers. It was delivered around 12:00 PM. Got a message from my wife thanking me and with it were photos of her flowers. It did not look like the one from the website at all. I understand that it will not be exactly as the one from the photo, and I am no flower expert, but this one looks really different. It also did not seem like it was upgraded to deluxe because there were very few flowers in the arrangement. I seriously hate complaining because I don't want people getting in trouble because of me... but it's our anniversary, so this is an exception. So why 5 stars? I sent the business an email and got a reply right away from Kim. She was apologetic and explained that they were out of pink mini carnations and they had to sub with pink roses. She also said they could swap the arrangement and try to deliver within the day. She sent me a photo of the new arrangement before heading out for delivery. Day is made! Stellar customer service. Will continue to use them for all floral needs. Thank you FPB!!! Really appreciate it.
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