This is the UPS depot for the west/south of Cleveland. It's where you go when people send you booze in the mail so it requires a 21+ signature. I'm never home during the day so for stuff like this, I end up here to pick up.
If you live near this place, I'd recommend using this customer center instead of going to the UPS store - you'll get the straight story from the people here because they are just closer to the actual logistics of how UPS works than at the UPS stores and are just more knowledgeable in my experience.
You can skip the delivery attempts to your house all together by entering your tracking number online and just having it held at this shipping center for you to pick up if you'd like.
The customer center here is nice and big. Plenty of room and counter space to pack up your stuff before shipping if you need to - even if it's a really really big box. The people at the counter are always really nice and helpful, there's never too long of a line, and you can park right up close to the building (special 'customer' spots up front).
Although it's a decent drive from my house, I always have had good service here and in and out in no time.