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| - This was on 5/31/2016
Went to get a car wash here and left really upset and unhappy with the attitude of the person in charge there. He wasn't rude, just extremely useless and didn't seem to care to help me. Apparently there is a brush in front of the vacuum stations that you use yourself to clean bugs off the front of your vehicle when you're purchasing the 2 cheaper car washes because purchasing those doesn't include cleaning of your grill. I learned this after paying and going through the wash.
I went through, washed my nice truck and went to start vacuuming and drying it off. Well I got to the front and noticed it was really still dirty. I went to talk to the guy in charge and that's when I learned what those brushes are there for in front of the vacuums. I told him I did not know this and if I could clean it up and go through the wash again or have some one clean it after and he firmly said, NO. Nothing I can do about it.
I walked back to my truck, brushed off the bugs, got in my truck and left. The guy that does the full service looked at my truck and was the one that had advised me to talk to the guy in charge because the cheaper washes don't include the cleaning of the front grill. Any way he noticed how my truck looked when I left and looked disappointed the guy in charge allowed me to leave with my truck looking like crap out of the car wash, their car wash. I took pictures before I left their facility and after I got home literally right on the other side of the 51, less than 2 minutes away. I had to wash the entire front of my truck when I got home again.
All things considered the guy in charge looked like he was already upset and so that did not help my case by the time I got to him, although that should not have affected my care as a paid customer. Good thing there are 2 others not far from here, maybe they will appreciate customers more.
That was just my last visit. The visit before that one of the guys came up to my vehicle as I was choosing my wash and with out me asking for help he started selecting the wash for me. He had selected the $10 wash which I did not want and so I told him hey, that's not what I want and I just went over his hand and backed up the selection myself and choose the cheaper one. The guy just turned around and walked away, I did not see him there this time but that is extremely rude to walk up to a customer and start making selections while mumbling some thing out. Very rude.
If you're going to NOT be present to run your business make sure you train your employees on what customer service is all about.
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