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  • They say, "...miracles never cease..." and now I believe it too! I believe it because I witnessed one last week and then again yesterday. See, after my initial review last week regarding Bell Ford's service department, I received a couple of phone calls from representatives of the facility. One call was from, Brian Vaillancourt, newly reappointed Manager of the service department. We had a pleasant phone call where I witnessed miracle one, when Brian admitted wrongdoing on behalf of the dealership (Note-Brian was not employed w/ Bell Ford at the time). He explained everything to me, offered his apologies and promised a return of the overcharged funds. Which brings me to miracle number two, receiving a check yesterday for the amount promised. I'm not sure what happened to the service department at Bell Ford over the past year or so and as a consumer I simply don't care. I just want full value for my dollar and will accept nothing less. I would like to point out to the "higher ups" within this organization, that if it were not for Brian and his stand-up approach to his work, I would still be an unhappy consumer who publicly scorned you at every opportunity. Keep in mind that he managed to eat another person's crow, peacefully resolved the issue, and turn me back into a potential customer once again (Provided he still works there). Handle his employment carefully, as he seems to be one of only a couple individuals with a solid grasp of customer service and how to execute it. I would also like to point out that the service technicians have an excellent track record in my opinion, providing accurate diagnoses and clean repairs. They in no way added to the bad experience, and much like the consumers, suffer because of the inadequacies in a few personnel. Thank you, Brian! I look forward to talking with you in the future.
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