Normally, our experience here is good. However I must detail a bad experience I had, which is written below.
The food 's quality was poor and the service was aweful. I ordered a bowl of rare beef and tendon pho. I was first presented with half a plate of raw bean sprouts and before I could ask for the bean sprouts be partially cooked (which is a common practice), the waitress made no eye contact and quickly turned away. When the noodle arrived, I was shocked to find all the beef in my bowl was fully cooked. When asked if it was a mistake and what happened to the rare beef, I was told that it was the right item and in fact I should have indicated earlier that i didn't want the beef be cooked because everyone should know that their soup is always hot. I realized she was not interested in addressing my complaint.... so I asked her why would i want cooked beef when my order was rare beef. The waitress again ignored my complaint and went on and on, literally yelling at me.
The waitress later came back and unwillingly put down a plate of sliced rare beef , saying that that was from her boss and quickly turned away. It initially looked like an act of service recovery but it was not. They just did it to shut us up as it was delivered in a haste and with no apology I didn't want to add the beef in the soup as it was completely raw and the soup had been sitting there for some time already My husband in good faith decided to follow the suggestion and put the beef into at that point warm soup. Sadly the entire bowl of soup noodle was tainted with blood. It was totally disgusting and unsafe to eat. A very disappointing experience!!!