It isn't like AZ Alarm Company really NEEDS one more 5-star review, but that should tell you: there is a reason this company is racking up some of the highest reviews on YELP.
We were "those" people......safe neighborhood, lots of people around in the daytime, etc. - until we were burglarized at 10:30 am. So (about time) -we took some pro-active measures and one of the things I usually do right is go to an independently owned business that values and works to keep their clients. This company is one of those, and then some! Jim always returns calls so promptly that I had to tell him to stop working on a Saturday! There was no hard sell, and he was careful not to sell me anything he didn't think I needed for our situation. The price was better than most, the installation done within a couple of days. The unit is state-of-the-art and definitely not complicated to use. Especially convenient is the phone app, where you can set or unset it from wherever you might be.
I was raised in a family owned business and also worked for a company that is renown for its customer service. If you read my other reviews, you know I don't toss around sugary compliments easily - but, have to say that this is one of the best experiences I have had regarding ethics and customer service from a company.