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| - My wife and I both love Chinese food, and we have to agree this may be the finest Asian cuisine we've eaten in Champaign-Urbana. We went on a Saturday night with a large group and had a phenomenal dining experience - so much so, we returned as a couple the following Thursday.
What a horrible disappointment! The food remained superior, but the fine service we enjoyed in the group was nonexistent. We were seated in a booth along the wall farthest from the kitchen, the only diners in that section (as a mixed couple, we're sensitive to such things), and it was as if the server forgot we existed.
I had to ask three times before I could get a drink from the bar; when I finally got to order and pointed to the cocktail on their drink menu, his immediate response was, "I don't think we have that." To our server Brian's credit, he didn't fling our entrees on the table; however, he served our dishes so quickly that we could barely slow him down before he vanished again. At one point I actually yelled "STOP!" at him so I could ask for chopsticks. Correct or not, we got the distinct impression they didn't want to serve us.
Perhaps we arrived too late (about 7:50) to receive their peak attention span (we couldn't find their hours of operation in the restaurant or online), but at one point we were the LAST DINERS in the building and my wife STILL had to walk to the kitchen and hunt down our waiter to get our check. I hate having a love-hate affair with a restaurant, but Rainbow Garden has left me no choice. Maybe the moral is, only go there with a large group. For now I have to decide if the quality of the food is worth the insulting, outrageously bad service.
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