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  • DO NOT USE THIS COMPANY. If this company has been dispatched to you by your insurance company, CANCEL IMMEDIATELY AND GO WITH ANY OTHER COMPANY. We have been with USAA for 50+ years and unfortunately they don't know any better not to have Charity Towing as one of their contractors. My daughter waited 3 hours this morning and working in a mobile business I understand things go wrong. But this company made excuse after excuse and promise after promise to no avail. They disconnected her the first call and not only lied to USAA, they lied to her saying they were any minute away. Two hours passed. She spoke to a woman named "Tatiana" and she was kind at first. She explained they were sending a new tow truck out and that the other man that was supposed to be there was fired and blah blah blah. My daughter is not a confrontational person at all but at this point she was emotional because she had already missed 3 hours of work. This woman turned on her when she mentioned USAA possibly sending out a new tow truck and whichever company got to her first would tow her truck. She immediately went into defensive mode saying that they were a busy business and that she would have to cancel my daughter's request. No excuse to ever have a terrible attitude with a customer that is just pleading for help. She went out of her way to cancel it and my daughter gets a call from USAA saying that it was cancelled. At this point she is hysterical and cannot believe all of the grief this company has given her. After scanning over these reviews I'm surprised this company isn't already put out of business by their lack of simple communication and customer service. Their management is obviously lacking basic company ethics and values as well if they are this unmoved by their customer's complaints. TAKE PRIDE IN YOUR BUSINESS AND DO BETTER FOR YOUR PEOPLE. She finally got a call from one of Charity's drivers that he made it to the location at 11:30am. Her first request was made at 7:20am and the first ETA was 8:34am. At this point she had already been picked up by Shaffer Automotive Repair (Very kind people and good business) and was almost to work. DO NOT USE THIS COMPANY.
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