I think this is the branch I go to... anyway, they are awesome! The staff is very helpful, friendly and professional. I went in to get proof of my new address and not only did a personal banker help me but she helped me to open a savings account which now allows me to have free cashiers checks, etc. So yesterday I go into Bank of America with my boyfriend where he has an account (HAD an account, that place sucks and we are dumping them) and he requests a cashiers check for a large amount and it was going to cost him a $7 fee. They run his debit card from the 2nd institution where he has his money and BofA says it's too much and it won't process. So he calls the other bank, we wait for about ten minutes and when he gets the larger amount approved to be run through his debit card, the teller at the window unapologetically tells us that because she already ran his card once she can't do it again. Why didn't she tell us the precaution before she ran the card in the first place? Or how about telling us after it was rejected once that she cannot run it another time and so don't waste 10 minutes of our time calling the other bank to get it approved? So we run to my bank, Wells Fargo, which I have been a faithful member since age 16, and the process was so turnkey and friendly. No charges, just smiles and a 'have a happy weekend!' on our way out the door. Wells Fargo definitely rocks :)