I can't even comprehend why this place can't get it together. I only resort to this location because it's conveniently located by work, and I like to bring my staff bagels. However, my orders are never ready when we call ahead, and there is always a missing item or mess up. It's not rocket science, it's a bagel shop. Furthermore, please teach your staff basic phone etiquette. They shouldn't sound so rushed when they can't get an order straight. Most of my reviews are fair and just. This place has a blatant pattern of the same faults visit after visit. Moving forward, I'll pay the extra for Panera. My employees won't mind a bit. ;)