When you go to a very high-end steakhouse like this one (on your birthday) you expect pretty much everything to be perfect... Especially your steak!
My steak was SEVERELY under-cooked (like blood dripping out) and after taking three bites, they should've taken it away and replaced it with a new one (it's was only a 6 oz filet for God's sake)! Instead, they just heated up a little bit more and brought it back with an apology from the chef.
OK, at least a free birthday dessert would've left me with a good last impression, but all I got was this crappy little birthday card signed by a few members of the "staff".
Compare that to my experience at Flemings, in which I got 2 free birthday desserts, also a birthday card signed by the staff, and even a small box of chocolate truffles to go as a small birthday gift ...not to mention the food was cooked perfectly!