We had my son's 11th Birthday party at VIP last Sunday. It was seamless from start to finish. The facility is clean, large and very welcoming. Our party room even had a large window overlooking the play area so that the parents could watch all of the action.Our party host, Tom was outstanding. He went above and beyond to make sure we were well taken care of the entire 4 hours we were there. Tom was extremely patient, kind and engaging making sure the boys had a blast. I overheard one of my son's guests telling him "this is the best party EVER!" Thanks VIP, you guys are great!