I am on the same page as Lindsay T & Anthony M. Hot water was inconsistent between the months of Nov 2012 through Dec 2012 with reasons given that pipes were old & they can only fix when it bursts (I was thankful 2013 wasn't as cold) When they did give us notices in our door, water never came back on as noted or even back on that same day. I counted a total of 9 days with no hot water. As many have mentioned here, management has the worst customer service. I have rented half my life & have never been this unhappy. They make you sign that loud noise in not tolerated but I'm surrounded with neighbors (kids) blasting their music, when I call the office, I always get "we will give them notices", but those same neighbors have not stopped. Notices to clean after pets, go unnoticed. It's disgusting to see dog poops & pee stains on walls. And like C.l. the roaches are nasty. I've woken up 2x with roach on my bed (yuck!). Pest Control should be ashamed that they can't figure the problem, they were in my place practically every week to "investigate". Fumigated 4x. Injected pesticides & was certain that would solved the problem. NOT. I also attempted using borax. I kept getting excuses it may be my neighbor, when that wasn't validated, they said it may be the trash room.