Panera in Mentor is HORRIBLE, don't waste your time or money walking in there. I entered and was immediately attended to for my order, I was at first, Impressed. However, that quickly went away. I ordered a smoothie. The girl had me step aside and wait. I patiently waited for her or anyone to make the smoothie but to no avail. Other employees kept asking to take my order and I repeatedly told them I was awaiting my order. After 10 minutes of waiting I re-approached the original girl and asked her about my smoothie. Her response was, "oh". That's it. I then went to another employee, showed my receipt and asked if anyone there could make my smoothie. This girl started to make it then got distracted. 5 more minutes later I asked another girl to make the smoothie in which she complied.
Customers should no have to stand there and wait 20 minutes for a 60 second smoothie. I will never return to Panera due to their poor service.