I visited this salon last Friday for a haircut/blowout/deep conditioning treatment. Reiko did a great job- she asked me many questions to make sure she knew exactly what I wanted and made helpful suggestions to improve my hair. The haircut came out exactly as I wanted, my blowout was alright, and the deep conditioning treatment made my hair soft. The appointment took far longer than I expected but I think this is only because Reiko does a really thorough job. There were only two cons--she's a bit rough, especially when shampooing, so it's not the most relaxing experience. Secondly, that long-lasting salon smell didn't last long in my hair--because I don't think she placed any products in it. If I'm getting a blowout, I expect to have that fancy salon product holding my hairstyle. Despite this, I think she did a great job and will just ask for more serum/hairspray/mousse to be placed next time.