As per usual this Starbucks is a disappointment again. Went through their drive thru (with zero cars in front of me) for 1 drink & waited over 10 min! After working as a partner for Starbucks 10 years on & off, I KNOW this is unacceptable as far as their standards & practices go. Every time I visit this location, somehow the employees always do something to make it a worthless trip. If I had not already paid for this drink, I definitely would've drove away. On top of waiting so long, the employee handed me the drink, didn't say thank you for the $1+ tip I gave them, & just stared at me blankly. I'm so tired of this particular location constantly being a disappointment. Last time I tried getting a coffee refill, they refused to do it without me going in & I couldn't with a baby in the car. Time before that, these jokers gave me a breakfast sandwich without warming it up. TRY GETTING NORMAL EMPLOYEES @ THIS LOCATION!