I'm on the second year of the Wellness plan and have no complaints. The staff is friendly, and the doctors have gone above and beyond. My dog has had several small issues, (UTIs, bladder stones, food sensitivity,) so the plan has more than paid for itself. The vet even called to follow up the day following a dental procedure when my dog was given anthistesia. Couldn't be happier, and I always recommend Banfield to any friends looking for a vet.