As a healthcare provider, setting up an account was a nightmare. It's taken me more than a month to be able to get an account setup so my patients can get labs. It's unfortunate that Theranos was not working well, otherwise I'm sure it would ruin the monopoly that these inefficient labs have. Ugh. I wish there was another place I could send my patients. The only possible action I could take right now is blast them with negative review on yelp.