Knowledgable. Friendly. Well organized (amazing amount of merchandise in a relatively small space). Generously sized classroom where there always seems to be something going on. There is definitely a sense of "community" about this place from both the staff and the customers within.
Most of my business with them has been with their repair shop, I have taken several vintage machines there of various brands and they have enthusiastically welcomed the challenge of servicing them, replacing missing parts and getting the old work horses running smoothly. I can't say enough about the quality of their repair services!
Interesting novelty quilting fabrics for those who are looking for something special.