I first went into this shop on January 5, 2015. The shop was really clean with a very nice vape atmosphere. They had nice chairs to try out Thier large juice selection from many vendors across the world. I at that time purchased some Five Pawns ejuice and a new Eleaf I stick 20 watt vapor stick. The staff was really awesome in helping me with my juice selections as well as my new I stick. Dylan and Greg the owner helped me out. Today February 11, 2015 I went back in there because my I stick was no longer reading any of my tanks. Dylan was working and took a look at my I stick. He then took it too the back. Liz the store owner came out and without any hesitation exchanged my old I stick with a brand new one. She said even though it was past Thier 14 day return policy they would take it back because they believe in always having the best customer service. That was awesome. I can say that this store is really nice, the prices on Thier mods and tanks are really cheap to most local vape shops and hands down Thier customer service is top notch. Once again thank you so much for all your help Liz, Dylan, Greg, and Nathan. You guys have a great shop and amazing customer service. You have definetely gained a customer in me for life.