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| - We were searching for a place for brunch, and came upon the Gladstone. After a brief wait, we were seated. The waiter dropped menus off and walked away. He came back and dropped water onto the table - and walked away. He came back to find out if anyone wanted coffee - and dropped off the order without any cream. We waited - and eventually one of the party got up and asked at the bar for cream, which was quickly provided. He came back for our breakfast order. His style was very succinct. This succinctness went on. I suspect he was busy and focused - but he came off as unfriendly. A little more communication and a smile would have gone a long way to making us feel like we were actually an acknowledged entity in his work life at that moment.
After a very long wait - 30 minutes from ordering - our breakfast showed up. Maybe this is normal for this place, however, for bacon and egg type breakfasts, it seems excessive - and we had no contact from the waiter about the timelines. Simply stopping by to check if we wanted coffee refills and let us know the kitchen is behind, or has to harvest the eggs from the hens (i.e. - set an expectation) would have made a big difference.
Once we got our food, it was delicious - we really enjoyed it. If this review was based solely on food and décor, it would be a 4*. But our experience was impacted by the succinct waiter.
We got our bill in a timely manner - and after we were all settled, he inquired if we wanted refills on the coffees! Too little too late bud.
Would I recommend: We loved our breakfast, and I think our experience was greatly impacted by the server - so yes, I'd send people here.
Would I return: yes, but I'd work to ensure I had a different waiter. :)
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