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| - This place is always packed. Why? Because in the end the food is pretty decent for the price and some people don't mind bad service.
It is just downright atrocious sometimes. They employ a wait-in-line only policy which is ridiculous. I can agree with a restaurant that chooses a no-reservations policy. But honestly, how hard can it be to take a paper and pen, right down a name, number and party size, give an "approx" accurate wait time, and call the party when the table is ready. Not hard, makes good business sense and would ease the traffic nightmare that is ruining it for your current diners.
Nope, instead they've decided to employ an arcane system and just piss everyone off prior to their meal with a 40-60 minute wait despite over promises of seating in 15-20 mins. Unbelievable.
So, why come here? Because the food is pretty decent. Good selection of pastas. The antipasto was well constructed and the pizzas can be quite tasty with a crispy thin crust.
Would I ever step foot in Terroni's again? Nope. Not unless I have no choice because my friends are already there and seated or I'm going at a time no normal person would eat, say 3:30PM.
Service is an important part of any meal and they will soon realize that their horrible lack of it will eventually catch up to them.
Then again, they occupy a great niche in Toronto, well-priced Italian food made from quality ingredients in a casual setting. Someone needs to fill this void.
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