I've stayed at Sam's Town before and always had a good time there. The rooms were ok. I like the renovations they did. However, our AC wasn't working and the water pressure was really bad. It made us really not want to stay in our room because it was cooler in the casino. Upon checkout we did let the front desk know our problems and she wrote all the information down and was going to put in a work order. So our issues were being dealt with immediately, at least it seemed that way.
The staff was friendly. From the bell desk, valet, front desk, casino staff, restaurants, everyone was GREAT. We really couldn't hit on the machines but I guess that's part of Vegas.