Exactly the type of service you would expect from a prestigious brand like Audi. Extremely easy to set the appointment. The minute you arrive you feel like you are their most important customer. My service consultant Shawn Bundy truly goes above and beyond every time and makes it such an easy process. I would highly recommend using him. I've owned a lot of cars but this is my first Audi and between the quality of the vehicle and the service I can't see myself buying another brand again.