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| - I had plastic surgery here twice. The first time, last year, everything was wonderful. There were five girls having surgery that morning, and each of us was well taken care of. Amy and a blonde, middle aged nurse (I'm sorry, I can't remember her name) were particularly wonderful. Based on this experience, I'd rate this center five stars.
The one-star rating is because there have obviously been some huge changes in the last year, or I had the misfortune of being there on a very bad day. My second surgery was January of this year. My surgeon and the anesthesiologist were incredible, as always. I was the only patient having surgery that day and there were at least 3 nurses there at all times. I woke up in extreme pain, which was expected, and was given Demerol. I was hallucinating but still in pain. I was later told they gave me three times what they usually give people over the next few hours. I understand they were trying to control my pain, but if I would have known that, I would've just dealt with the pain. I'm a nurse as well, and should have been told. I didn't ask, but I was on a lot of medication (obviously) and wrongfully assumed I wouldn't be overdosed. I laid there hallucinating and in pain for over two hours, asking for someone to get my fiance from the lobby, because he is also a healthcare provider, and I was feeling really bad. I was alone with my curtains drawn. My vitals must have been abnormal because the machines alarmed several times and no one came. I didn't have my glasses, so I couldn't see anything. And the whole time I could hear the nurses talking and laughing at the desk, while I was alone and scared. I am a much better nurse than that, and expect that everyone should be.
Here's the best part- after a few hours of begging on both sides, they go get my fiance and they stand me up, take my IV out immediately, and tell him we can go home. I didn't know what was going on, but I was not okay. He was telling them to get my vitals, something was wrong and I looked green. My blood pressure was 80/47, they checked twice, and they insisted I'd be fine. My fiance said he wasn't taking me anywhere and I needed IV fluids. After four tries (they couldn't find a vein- low blood pressure) they put in another IV and gave me fluids until I stabilized. At this point, we were told how much Demerol I'd been given. I understand blood pressure drops when you stand up, and probably more so after blood loss from surgery, but this sill seems like really bad judgment. And why would you remove an IV until you're sure you don't need it again? Over all, I just felt like the nurses who worked that day were careless and negligent. With three nurses and one patient, at the very least I should have felt like someone was monitoring me at all times. I hope this was just a bad day, and not the way things are all the time there now. Had this happened to someone who has no knowledge of healthcare, it could have ended very badly.
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