I have noticed a pattern in the Danforth store that is very disturbing. Whenever I have been at the counter and have overheard a return taking place, if the person was white, the return policy was applied very liberally. Meaning, the staff look it over, discuss that it might have been used, then agree to the return. EVERY SINGLE TIME I have seen a brown or black person who appears to have a lower income than their Riverdale patrons--and most often Muslim customers (there is a large Muslim population in walking distance from this store)--the staff hold the line firmly on the return policy. No returns if the product might have been used. Their behaviour is consistent. I, a white person, intervened in one case forcing them to apply the return as they do with their white customers. I am ashamed to say that I did not in other cases. I hope this review will get some action.
In general, the customer service at this store is abysmal, but let's add racism to the mix. I realize that a manager is a woman of colour, but that doesn't seem to change things. Brown and black people who appear to have a lower income status are being treated unfairly.