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| - The first Akita location (Woodbridge) has a steady clientele, so I was excited when one opened in Brampton. With the same decor and same menu selection, you would expect the same kind of service? But not with this location.
I've probably been there a total of 4 times and I would never go back. I've even brought parties there on a few occasions, whom at the time were impressed. The fish was of good quality and the service was fast and catered to us well.
Any time I go there as a couple, it has been quite the opposite. My last visit was a weekday lunch, and we ordered off the dinner menu (being a big sashimi fan). Salmon was not acceptable, it was not very cold and a few pieces were very rubber-like. Ordered grilled mussels, but I was surprised when it came with melted cheese on top, because it isn't specified on the menu. The idea of cheese and seafood was not a good idea. It was also hard to find one of 4 servers for tea refills because 3 of them were on a lunch break, where the fourth was I don't know. Also being approached by different servers asking if we had already ordered is a bit annoying, they need better communication.
On top of this was the automatic 10% gratuity that is added to every bill, no matter how many in your party. That must be a joke right?
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