This would have been my second car purchase at this CarMax location. HOWEVER, the lazy and disinterested attitudes of everyone on staff and the lack of urgency just annoyed me to no end. The ring leader/sales manager and his condescending attitude didn't help at all. I live, eat and breath retail. I know customer service like my life depends upon it. Because it does. I am a retail store manager. I care about my customers and my staff. I may have been in full manager/bitch mode but I still feel (after hours of simmering down) that I would have let go of half of the staff before the end of the day. While I am not soured on the CarMax model, I am on this location.