My son has attended this facility since he was 8 weeks old. They do give him a lot of care and attention possibly because he's a regular child and not just drop-in or part-time. They have changed a lot to be more learning based for children who attend full time and give parents a chance to sign up for CORE classrooms. Basically, because he attends 5 days a week he is able to experience a more structured learning environment with the same teacher and same classmates until he advances to the next classroom when he turns 2. I will also him sign him up for CORE classes then. I do believe a lot of the complaints come from people who only treat this facility as a daycare and aren't utilizing the educational aspect. Having the same teacher and classmates allows him to build a relationship with his teachers and classmates which in turn makes him happier and is a safer environment because his teacher is vested in him. My son is advanced in his milestones and knowledge for his age group according to his pediatrician and it really has everything to do with his CORE classroom teacher. This facility is very transparent with parents even when incidents occur, at least in my experience. You get what you pay for. If you aren't willing to invest in the full time CORE class you can't really understand all this facility has to offer educationally. I think it's the best and wish it would focus more 100% on just being a learning facility but they still have to make money in between.