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| - Here goes... And I sincerely hope Steve Baltz reads this...
I was just here on Saturday night with my boyfriend and three other friends. We chose this bar to partake in our 'Halloween' festivities this weekend. I had never been here before, but a couple of my friends had and they said it was neat. Being a huuuge fan of Bar Smith and the overall rooftop bar concept, I was really excited to go here. But now I cannot say I will ever be back.
They did a Halloween contest contest which was extremely poorly ran. First of all, they kept mixing up the prize money. One announcement said first place was $300 and one said it was $500. Very confusing. My friends and I thought why not, let's enter! We went up to the DJ booth where you are supposed to enter, and the DJ looked at us like we were crazy when we asked him about it. Not sure if he couldn't hear us over the music. But he looked at us and then just continued to spin! Really weird dude, and he honestly seemed like he was on something. He put our names down with our costumes. Okay, whatever.
Then comes contest time and everyone is supposed to go to the stage. We get to the stage, it's a huge cluster fuck. Lots of dudes names were being called, and in particular one guy who everyone cheered for. Then we heard the guy who was running the contest say "and our last contestant is." WTF? Me and my other two friends' names never got called. So the contest ended and first and second place went to TWO DUDES. TWO DUDES. Ummm way to make the contest a total sausage fest. Isn't the point to have at least one hot girl win? Or at least showcase some hot ladies?? Terrible marketing strategy for a lounge. Okay... Still not super mad at this point. Also, note that there was a first and second place. So what happened to third place that was supposed to get $100???
After the contest we go up to the guy running it who is standing there with the guy who won, obviously his friend (what a surprise). And we told him that we signed up and never got to go. He looked at his list of names and shrugged. Then we complained some more like what the hell man, and he just said "ill buy you drinks" or something like that and shooed us away. Needless to say, we never got those drinks and usually when you TELL someone they can drink on the house you WALK with them up to the bar and get them a fucking drink. Real classy dude. I was extremely annoyed with the way this guy treated us, whoever he is. And mind you, I am a completely understandable person. Had our names hadn't been called on accident and he sincerely offered to make up for it, that would have been totally fine and I would have appreciated it so much!
When you run a bar, you need to have good customer service, and when you make a mistake you need to make up for it. That's definitely not what happened, and it took everything in me to not poor my gin on this dude and get kicked out at that moment. But we brushed it off and danced a bit longer. I will never go back here again because of the way we were treated. I will tell all my friends to not come here as well. Very trashy place IMO. You can add all the nice decor you want, but if you treat your guests like shit, it will show through that you're not the establishment you claim to be.
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