Our experience at the Keg left us with mixed feelings. The food was really, very average and reminded us of just a notch above Outback Steakhouse. Many of the steaks we ordered were either severely undercooked or just cold and the prices aren't really that cheap. With that, the escargot were quite tasty as were the shrimp cocktail. My husband has a soy allergy and the manager at the time, Jonathan, went above and beyond to accommodate him. However, even with his plate there was an error from the kitchen. Jonathan recognized the lack of quality that our food arrived in and took care of the entire bill. Talk about EXCELLENT customer service. He is probably the only reason we would give this place another shot and why I gave it 3 stars.