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  • Michael, I think your private messages just lost me as a customer! Initially, if you had a better attitude and not accusing me falsely as a liar, I may consider giving you a second chance. Now, after two unfriendly messages, I am not stupid enough to bring my car to you so you may have a chance to do something to it again! --------------------------------------/---------------- When I arrived, there were only one car ahead of my car. I saw the car ahead of mine car ran through, but I count see my car. As I walked into the lobby area, there was no one at the counter. I waited and try to check for my car was going through. After a while, a older lady took her sweet time to walk up slowly without any apology for her missing in action. Other customers who came after me, there car had been pulled through and yet I still didn't see my car. After I paid for the package I picked, I walked around the whole block from where other cars were being dryer off back to outside. My car still missing. I walked around to the back to look for my car it wan't in the lot at all. I went back into ask where my car was, then, it just showed up in the tube. It was almost 10-8mins until I saw my car just being sent through the wash after searching the whole block. After I picked up my car, I notice some one has driven my car. See, my car has this function that it showed how much mph I'm driving as a pattern. I dropped off my car with 34mph. When I claimed back my car. I was surprise to see the driving pattern of 21mph and missing 4 miles. Don't really like this kind of behavior. I didn't have time to go back to complaint. If you think your car is special, be careful when you bring your car here. Besides, I was on the phone with my Yelp opened as I was at the counter. The lady didn't even bother to mentioned that I can use the coupon if I checked in. She said I can use it next time. Very awful service!
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